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FAQ


Payment

We use Paypal, which also accepts credit cards and e-checks. 

You do not have to have a PayPal Account to use your credit card or bank account to pay. When you checkout, choose Paypal, select the option "I do not have a PayPal account", then click "continue" and follow the instructions.

If we haven't received payment within 72 hours we will assume that the order has been cancelled and will re-list the item. If there are special circumstances, please get in touch with us to let us know.

 

Shipping

Our bags are made to order and can take up to 15-20 days to be produced and will ship at that time. Should you require a faster delivery time, please contact us for arrangements.

We are happy to ship anywhere in the world. If an international shipping rate is not noted in the item's description, please contact us for a shipping quote. Custom fees and any local taxes will be the responsibility of the buyer.

 

Refunds and Exchanges

Returns must be made within 30 days of receipt. The item must be returned unused and return shipping costs are paid by the buyer. Once we have received the returned item in its original condition, we will issue a refund or exchange it for another item of equal value. All refunds will be returned in the same method as payment was given.

If an insured item is damaged in shipping, please contact us to make arrangements for refund or exchange.

 

Additional Policies and FAQs

Positive feedback is very important to us. If you are considering leaving less than positive feedback, please contact enquiries@lvbvm.com with your concerns about your purchased item and / or transaction, so we can resolve the issue for you as quickly as possible.